Cookie Policy
Learn how SEHATI uses cookies and similar technologies to enhance your experience while maintaining your privacy and security.
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SEHATI Cookie Policy
Last updated: January 2026
1. What Are Cookies?
Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and enabling essential platform functionality.
We also use similar technologies like local storage, session storage, and web beacons to enhance your experience on SEHATI.
2. Types of Cookies We Use
Essential Cookies (Always Active)
These cookies are necessary for the platform to function and cannot be disabled:
- Authentication: Keep you logged in securely
- Security: Protect against fraud and unauthorized access
- Session Management: Maintain your session during consultations
- Load Balancing: Ensure optimal platform performance
Functional Cookies
These cookies enhance your experience and remember your preferences:
- Language Preferences: Remember your language choice (Arabic/English)
- Accessibility Settings: Store your accessibility preferences
- Form Data: Save progress on multi-step forms
- Notification Preferences: Remember your communication settings
Analytics Cookies (Optional)
These cookies help us understand how you use our platform (anonymized data only):
- Usage Analytics: Understand which features are most helpful
- Performance Monitoring: Identify and fix technical issues
- User Journey: Improve the overall user experience
- Error Tracking: Detect and resolve platform problems
3. Healthcare-Specific Considerations
IMPORTANT: We never store Protected Health Information (PHI) in cookies. All health data is securely stored on HIPAA-compliant servers with proper encryption.
No Health Data in Cookies: Cookies only contain technical identifiers, never medical information.
Secure Transmission: All cookies are transmitted over encrypted HTTPS connections.
Limited Retention: Healthcare-related cookies have shorter expiration times for security.
Audit Trail: Cookie usage is logged for security and compliance purposes.
4. Third-Party Cookies
We carefully select third-party services that may set cookies on our platform:
Payment Processors
MontyPay, Wish Payment, and credit card processors for secure transactions
Video Conferencing
Secure video consultation platforms for doctor appointments
Security Services
Fraud detection and DDoS protection services
Analytics (Optional)
Privacy-focused analytics to improve our platform
5. Managing Your Cookie Preferences
Cookie Banner: When you first visit SEHATI, you'll see a cookie banner where you can accept or customize your preferences.
Settings Page: You can change your cookie preferences anytime in your account settings under "Privacy & Cookies".
Browser Controls: Most browsers allow you to control cookies through their settings:
- Chrome: Settings → Privacy and Security → Cookies
- Firefox: Settings → Privacy & Security → Cookies
- Safari: Preferences → Privacy → Cookies
- Edge: Settings → Cookies and Site Permissions
6. Cookie Retention Periods
Session Cookies
Until logout
Deleted when you close your browser
Functional Cookies
30 days
Remember your preferences
Analytics Cookies
90 days
Help improve our platform
7. Impact of Disabling Cookies
While you can disable cookies, this may affect your experience:
Disabling Essential Cookies:
- You may not be able to log in or stay logged in
- Consultations and video calls may not work properly
- Security features may be compromised
- Some platform features may become unavailable
Disabling Optional Cookies:
- You'll need to reset language preferences each visit
- Form progress won't be saved if you navigate away
- We can't improve the platform based on usage patterns
- Some personalization features won't work
8. Updates to This Policy
We may update this Cookie Policy to reflect changes in our practices or for legal reasons. When we make significant changes:
- We'll notify you via email or platform notification
- We'll update the "Last updated" date at the top of this policy
- We'll ask for your consent again if required by law
- You can always review the latest version on this page
9. Contact Information
Questions about our use of cookies?
Privacy Team: privacy@sehati.com
Phone: +961 1 234 567
Address: SEHATI Privacy Office, Beirut, Lebanon
Cookie Settings: Available in your account under "Privacy & Cookies"